Privacy Policy

Long Lost Families is a limited company  whose address is 20-22 Wenlock Road, London. N17GU. As a company we are committed to protecting your privacy and we will only use the information that we collect about each individual in accordance with this privacy policy and the General Data Protection Regulation (GDPR). A copy of which can be found HERE:

1. What information do we collect from you and why?

When you engage us for one of our services we collect the following personal information from you:


Email address

Home / billing address

Telephone numbers

Content provided by you in order to carry out enquiries or searches on your behalf

Social media information if relevant

Gender and other relevant information for a DNA test.

Any information that directly relates to a search on your behalf.

Verification data

If you visit the Long Lost Families website and use our services, we also collect the following technical information:

The IP address of any of your device/s (such as your computer, tablet or mobile phone).

Details of your web browser.

Information from cookies stored in your browser. Cookies are saved on your computer to assist with our procedures. No personal information will be stored in or transmitted through accepting cookies. We also use cookies to analyse the performance of the Long Lost Families website. This helps to improve your experience on the website.

Information collected about you that is required to fulfil the tasks you engage us for in order to prevent unauthorised access to your account and for improving our website and services we provide.

2. How do we use your personal information?

We only use your personal information for the following reasons:

If we process your order for any DNA tests that we do. This includes Long Lost Families sending your name and email address and any associated information for the accuracy of a test. We or the supplier may contact you in connection with your order, for information needed to carry out and complete an accurate test and other such information such as, clarification of an address.

To provide you with customer services following an order for searches and all related activities in connection with achieving a successful outcome

We will securely hold your personal information for your convenience in our databases unless you ask us to remove these details. You can request that we remove your details from Long Lost Families at any time by contacting us directly.  Please note that if you do wish to close your contract, we may need to retain certain information to resolve disputes and comply with our legal obligations and tax requirements.

We will not pass your personal information on to a third party or use it for marketing other than as stated in this privacy policy.

3. Are your details shared with others?

Your personal information is stored on our sites secure server, please be assured that this does not get passed on to any third parties except in the following circumstances:

Service Providers we use. They are under legal obligation to protect your personal data and only process it in accordance with this privacy policy and GDPR regulations.

Payment Processors – Card details are entered directly to the bank. We never receive or have access to your full payment details. The payment provider stores card details securely for the purpose of processing payments and refunds.

Analytics Providers. Long Lost families use analytic services to help us improve our website and your experience. We do not send these providers your personal data, but they can use certain technical data, such as your IP address which is anonymous.

4. How secure is your information?

All personal information is stored on a secure server. These have both technical and physical safeguards in place to protect against inappropriate access, loss or misuse of data. While we cannot guarantee that this will not happen, their security team regularly review their security practices, updating them as necessary to help ensure the integrity of your information.

By using the website called Long Lost Families you are agreeing to our Terms and Conditions and this Privacy Policy. By agreeing to this, you are informing us that you consent to Long Lost Families collecting, processing, and sharing your personal information as described in this Privacy Policy.

You can check that the information we hold about you is accurate and up-to-date by contacting us through the homepage of the Long Lost Families website.  If you find any inaccuracies you can let us know and we will delete or correct them as quickly as we can. The personal information we hold is stored securely, in accordance with our internal security policy and the law. Please note we are registered as GDPR compliant with the INFORMATION COMMISSIONER’S OFFICE.

If you have any queries regarding this policy, please contact us.

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